Return & Refund Policy

Last Updated: July 17, 2026

At Energy Healing Products (EHP), we want you to be fully satisfied with your Rudraksha, Crystals, Yantras, Healing Oils & Sprays, and other spiritual products. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 10 days of delivery, provided that:

• The product is unused, unworn, and in its original condition.
• The product is returned with all original packaging, tags, certificates (if applicable), and accessories.
• The item is not from our non-returnable category (see Section 2 below).

2. Non-Returnable Items

Due to the sacred and personal-use nature of certain products, the following items cannot be returned or exchanged unless received damaged or defective:

• Healing Oils & Sprays (once opened or seal broken)
• Energized/blessed items that have been used or worn
• Products marked as "Final Sale" on the product page
• Customized or made-to-order items

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

1. Contact us within 48 hours of delivery at the number below.
2. Share clear photos/videos of the product and packaging along with your order number.
3. Once verified, we will offer a free replacement or a full refund, as per your preference.

4. How to Initiate a Return

1. Call or WhatsApp us, or use the Help Center on our website, quoting your order number.
2. Our team will confirm eligibility and share pickup/return shipping instructions.
3. Pack the item securely in its original packaging.
4. Once we receive and inspect the returned item, we will process your refund or exchange.

5. Refunds

• Approved refunds will be processed within 5–7 business days after the returned item passes quality inspection.
• Refunds for prepaid orders will be credited to the original payment method.
• Refunds for COD orders will be processed via bank transfer or store credit, as per your preference.
• Original shipping charges (if any) are non-refundable unless the return is due to our error (damaged/defective/incorrect item).

6. Exchanges

If you'd like a different variant, size, or product, please initiate a return for the original item and place a new order, or contact us and we will assist you with a direct exchange where possible.

7. Order Cancellations

• Orders can be cancelled free of charge before they are dispatched.
• Once an order is dispatched, it cannot be cancelled, but you may request a return upon delivery as per this policy.
• To cancel an order, contact us immediately using the details below.

8. Return Shipping Costs

• If the return is due to our error (wrong, damaged, or defective item), EHP will bear the return shipping cost.
• If the return is due to a change of mind (where applicable), the customer will bear the return shipping cost.

9. Contact Us

For any questions regarding returns, refunds, or exchanges: